Privacy Policy – Rasma Decor

At Rasma Decor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, rasma-decor.com, or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, delivery address, billing details, and other information you provide during inquiries or purchases.
  • Usage Data: Browser details, IP address, device information, pages visited, and time spent on the website.
  • Cookies: To enhance your experience and analyze website performance.

2. How We Use Your Information

  • Process and deliver your orders.
  • Respond to inquiries and customer support requests.
  • Improve website performance and user experience.
  • Send updates, promotional offers, or service notifications (only with your consent).
  • Maintain security and prevent fraud.

3. Sharing of Information

We do not sell or trade your personal information. We may share your data only with:

  • Trusted service providers (payment gateways, delivery partners).
  • Legal authorities when required by law.

4. Data Protection

We use industry-standard security measures to safeguard your personal data against unauthorized access, disclosure, or misuse.

5. Your Rights

  • Access your personal information.
  • Update or correct your data.
  • Delete your personal information where applicable.

To make a request, contact us at: [add your email/contact here]

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

7. Updates to This Policy

We may update this policy from time to time. All changes will be posted on this page.

Refund & Return Policy – Rasma Decor

At Rasma Decor, we aim to provide high-quality products and services. Please read our refund and return guidelines carefully.

1. Service Refund Policy

Refunds for services provided are not acceptable upon proof of service completion. Once the service has been delivered or executed, no refund will be issued.

2. Product Return & Refund Policy

  • Products once opened are not eligible for return or refund.
  • Items must be in original condition, unused, and in sealed packaging.
  • Returns accepted within 7 days of purchase with proof of payment.
  • Damaged or defective items must be reported within 24 hours with photo evidence.

3. Non-Returnable Items

  • Customized or personalized items.
  • Opened, used, or damaged products (not delivery-related).
  • Clearance or discounted products.

4. Refund Process (If applicable)

Refunds will be processed to the original payment method within 7–14 working days, depending on your bank or provider.

5. Exchanges

Exchanges may be offered for defective or damaged products after inspection and approval.